Completing the
Circle of Care

with Compassion

Aging Care Consultants: Completing the Circle of Care with an inner and outer circle and 8 dots

Who We Are.

At a young age, I learned how critical care coordination is.  My Dad suffered a major stroke when I was 5 years old and I witnessed firsthand both the effects of the stroke and the multiple disciplines that were involved in his recovery.  Unfortunately, my Dad subsequently suffered numerous heart attacks over the next 20 years and required open-heart bypass surgery.  Later in life, he developed congestive heart failure and the care coordination was more significant.  While my Mom served as his primary caregiver, I supported them both by navigating doctor appointments, medical tests, and outside care.  Little did I know that this would prepare me to provide care coordination and navigation for my Mom, who developed COPD (chronic obstructive pulmonary disease) and after being in Hospice care for the third time succumbed at 98 years young.

These real-life struggles put a fire in my heart for care management, meeting my Clients where they are (both physically and in their life journey), coordinating care, advocating for my Clients, and assisting families with navigating this time with and for their loved ones.

I feel so grateful and honored to be able to know my Clients, advocate for them, and support both them and their families, as we complete the circle of care.

My Best,
Karla

Aging Care Consultants: Completing the Circle of Care with an inner and outer circle and 8 dots

Care Management

“Aging is not a disease that needs to be cured.  It’s an opportunity, that needs to be seized.”  Marc Middleton  |  GrowingBolder.com

Unlike others in the Senior Care arena, Care Managers, also referred to as Aging Life Care Professionals ® (ALCP) have had to pass rigorous educational, training, and experience requirements. This includes passing the National Academy of Certified Care Managers (NACCM) Certification Test, prior to holding the Care Manager Certification (CMC) designation.  CMCs must recertify every three years and submit 45 continuing education units for educational programs they attended during those three years to better be able to serve Clients with the most up to date information, medically and otherwise.

Aging Life Care Professionals® also adhere to a Code of Ethics and Standards of Practice that are the ethical compass at the core of their profession.

As holistic, client centered professionals we advocate for our Clients and assist the family, Power of Attorney, Health Care Surrogate or other interested party.  The ALCP is able to professionally navigate the landscape of medical uncertainty, changes in mental status and changes in the environment with the Client.  This translates into informed decision making for everyone involved that puts the Client’s needs first, working toward improved quality of life.

8 areas of knowledge graphic

What Aging Life Care Consultants Do

Circle Of Care

Aging Care Consultants: Completing the Circle of Care with an inner and outer circle and 8 dots

Assessment and Recommendations

Our relationship with our Care Management Clients always begins with an Assessment and written recommendations.  The Assessment is a tool used to evaluate the Client’s current status medically, functionally, nutritionally, psycho-socially (this includes a cognitive assessment to establish the Client’s baseline), financially, legally, and environmentally. This comprehensive assessment is completed to identify recommendations and to share with the family future planning needs. 

Consultation

Are you an overwhelmed care giver or responsible party for someone?  Or maybe you are overwhelmed with choices and decisions to be made concerning a new medical diagnosis. We will meet with you in person or virtually for a one-hour Consultation where we will discuss what is important to you, offering you potential solutions, steps and strategies for moving forward.

Dynamic Aging Program

Are you a solo ager?  One of the 27% of people over the age of 60, that live alone in the US?  Solo agers are considered individuals living alone, have no children, or have no contact with their children. If you are, you need a “Go To” person.  Aging Care Consultants can fill that need.  While you may not need Care Management today as you actively age, sometime in the future you may.  We can be there for you when you have that need.  By establishing a relationship now we are able to keep up with any relevant changes going on with you and are prepared to advocate for you.  Be dynamic and take control of your future needs, before there is a crisis.

Care Management

Being there for your loved one when you are not able is one of the important services that Care Management provides. As a Care Manager, we advocate for our Clients, oversee and coordinate their medical needs and are able to explain doctors’ reports and treatment options.  This includes navigating various specialists the Client may be seeing and facilitating communication between care providers, the Client, and the family.

We meet our Clients where they are, be it in their private residence, assisted living, memory care, or a long-term care facility.  In that way, we are able to support them where they are and insure their needs are being met.  Our goal is for our Clients to have the best quality of life possible.

Bill Pay and Record Organization

Record retention and organization can become a burden as we age, as can just going through the mail and determining what is a solicitation and what isn’t.  Aging Care Consultants are experienced in working with Clients who have this need and often need assistance writing out checks, recording them, and balancing the checkbook.  We also assist with the coordination of government benefits, applications, insurance fillings, and disputing questionable charges.  All paperwork stays in the Client’s home and is organized for future, quick reference should the occasion arise.*

* We are NOT licensed Insurance Brokers, nor are we Financial Planners and never make financial decisions for our Clients

Monthly Virtual Care Coaching

Caregivers are often overwhelmed with the situation they find themselves in.   Monthly Virtual Care Coaching gives the caregiver an opportunity to establish a relationship with a Care Manager who has experience and education in managing and advocating for individuals that are aging and facing challenging decisions in regards to the future.  You can tap into their expertise through this unique program.

The Transitions Program

Transitions as we age become more and more difficult to self-manage, a Care Manager can navigate these for the Client and family, working to achieve the best outcomes.  Transitions from hospital to Rehab are critical to the Client’s recovery and discharge planning involves many facets that an experienced Care Manager is able to navigate on the Client’s and family’s behalf.

Equally as important are both Care Planning while the Client is in Rehab and the discharge plan from Rehab to home.  An experienced and trusted Care Manager will guide the Client and family through this process so that the Client is set up for success when she/he returns home. It is not uncommon for the Client to have some initial confusion as they adjust to being home, we can be there to support them, again working for the Client to have the best quality of life possible.

Benefit Navigation

Insurance questions, and selection choices can be daunting.  We are able to assist with Medicare questions and enrollment, understanding long term care policies, and assisting with initiating benefits.  In addition we are also able to research and find benefits that you or your loved one may be eligible for.*  We also assist Clients with the Medicaid application process, and work with local certified Elder Law Attorneys that are able to assist in this process if needed.

* We are NOT licensed Insurance Brokers, nor are we Financial Planners and never make financial decisions for our Clients

Independent Expert Witness
Public Speaking

CV available upon request

Trusted Care

woman smiling - karla lindeen

Karla Lindeen, BS, MBA, CMC

Founder/Executive Director

Advanced, Aging Life Care Professional
Chapter President Florida ALCA Board of Directors

Karla is an Advanced Aging Life Care Professional.  Karla earned her Care Manager Certification from the National Academy of Certified Care Managers. She is an active member of the Aging Life Care Association, and serves on the Florida Chapter Board of Directors, as President. She has been an active member of Aging Life Care Professional Association since 2011 and held numerous positions at a both a local and National level, including Co-Unit Leader of the Tampa Bay Unit, Chair of the Florida Chapter  Public Relations Committee, served on the Editorial Board of the Journal of Aging Life Care, has served on the Florida Chapter Board of Directors.  In 2020 Karla was recognized as an Outstanding Member of the Aging Life Care Association for her work with her clients as well as her support and service to the Aging Life Care Association.

In addition to her CMC certification, Karla’s education includes an undergraduate degree from Florida State University, a Master’s degree from the University of Phoenix, and a Graduate Certificate in Geriatric Care Management from the University of Florida.    Karla is a Life Story Training graduate and has earned an essentiALZ® Plus Dementia Advanced Care Certification

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Karla has almost thirty years of experience in healthcare and senior care, in various capacities locally in the Tampa Bay area.  This includes her time at the Alzheimer’s Association as a Program Specialist working with families and Clients to plan for a supported future.  Karla also did numerous community training speaking events while with the Association.

Her experience includes working in a Continuing Care Retirement Community in Palm Harbor, as Resident Services Director. She was tasked with starting the department from the ground up. Karla and her department provided Care Management as well as Homemaker Companion services for the Residents there.

Karla has been active in her local community by proudly serving in various roles, including her work on  the Dunedin Committee on Aging.  She served as Vice-Chair and then Committee Chair serving the people of Dunedin.  She also enjoys doing mixed-media art projects, paper crafting, and growing orchids. Karla and her husband are avid Tampa Bay Lightning fans, enjoy travel, and their two grandsons ages 12 and 9.

Courtnee Kashtan, RN, CAPA

Courtnee Kashtan, RN, CAPA

Nurse Care Manager

With over twenty years of experience in health care, Courtnee continues to demonstrate an affinity for advocating for her patients.  This was never more apparent when she decided early on to start out as a Caregiver at Arden Courts, A Memory Care Facility.  From there Courtnee went on to obtain her Certified Nursing Assistant license where she provided direct patient care.  This included assisting patients in a comprehensive approach to optimize functional abilities’ and manage chronic illness.

 

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As a Bachelor of Science Degree in Nursing candidate Courtnee never gives up her continued desire for learning and expanding her knowledge base.  Working in a local hospital system, where she started in the Medical Surgical Unit, specializing in Oncology.  This Unit allowed for the development of a broad knowledge base and understanding of many medical conditions.  Courtnee went on to obtain her National Professional Certification, CAPA or Certified Ambulatory Perianesthesia Nurse, which was designed for registered nurses caring for patients who have experienced sedation, analgesia, and anesthesia.

Her supervisor there stated “Courtnee has the ability to build trust with her patients, always finding ways to connect with them.”  This attribute is never more present than when she is working with her Care Management Clients.  A calming presence, often in times of crisis for the Client, Courtnee is able to reassure them, in their time of need.  Courtnee feels she has the opportunity to help Clients in their most vulnerable and unexpected critical moments, advocating for them while bringing them comfort. Courtnee is busy in her off time with her two daughters, both of whom are following in her footsteps and are studying to work in the medical field.

What They Are Saying

We really appreciate all your help, time, and expertise in getting us enrolled in a medical insurance plan. We couldn’t have thought of all the questions you asked.

– S. & F. A.

Karla, You have a way of making days a little brighter and problems seem smaller. Thank you

— E. R.

I just want to let you know how grateful I am for the services you provide–especially being rescued after my fall and again for doing such a wonderful job for me during these difficult days.

— G. A.

Karla, Your heart has always been in the right place – helping us achieve optimum joy living out our Senior years.

— L. & P. G.

Again I want to say thank you for how you helped my husband and I. We could always count on you to steer us in the right direction, working through our benefit options.

— E. H.

Thank you so much for always being such a good advocate for your clients while also working so well with the community. I recognize that is not an easy balance. *

— L.B. – Executive Director – Senior Living Community
* Certified Aging Life Care Professionals NEVER accept funds in exchange for placement

Thank you for all your help and advice these past years, Karla. You were always available, and I felt comfortable talking to you.

— S. P.

Resources

Organization
Alzheimer's Association
American Parkinson's Disease Association
Area Agency on Aging (Pinellas/Pasco)
Elder Hotline
Hospice Association of America
Medicare
National Academy of Elder Law Attorneys
National Adult Day Services Association
National Association for Home Care
National Health Information Center
National Institute of Mental Health
National Senior Citizens Law Center
National Stroke Association
Report Elder Abuse
SHINE Medicare Counseling
Social Security Administration
Phone
(727) 578-2558
(800) 223-2732
(727) 570-9696
(800) 963-5337
(202) 546-4759
(800) 633-4227
(520) 881-4005
(202) 479-6682
(202) 547-7424
(800) 336-4797
(301) 443-4513
(202) 289-6976
(303) 649-9299
(800)962-2873
(727) 217-8111
(800) 772-1213
Aging Care Consultants: Completing the Circle of Care with an inner and outer circle and 8 dots

Areas of Service

Pinellas County
Pasco County
Hernando County

Contact

727.698.7440
info@agingcareconsultantsfl.com
30190 US Highway 19 North #1015
Clearwater, FL 33761

Contact Us

How can we serve you and your loved ones? Our focus is on needs first so that there is an improved quality of life for your loved one.

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